2026-03-26
What Thorn writes before bench time
What Thorn writes before bench time. Thorn keeps both job figures on the note.
On a it repair & support call, Thorn asks for {"hours on this it repair & support visit"} and {"after-hours multiplier"}. The useful note is those two figures plus the day already promised.
Thorn asks for the device count, the minutes to check each one, and the closet. The technician calls back and does the work.
The caller is told a local company will call back. That company does the work. The street address on a partner request shows only after the company claims it.