01
Take the two numbers
The caller gives {"hours on this it repair & support visit"} and {"after-hours multiplier"}.
IT Repair & Support
The closet stays on the ticket until the device count and the bench time are written down.
Thorn writes how many devices are on the ticket, how many minutes each check takes, and which closet they sit in. One local technician calls back. Thorn does not repair the machines.
Live line
What Thorn handles
- 01{"Hours on this it repair & support visit"}
The first figure on the call, in the customer's own words.
- 02{"After-hours multiplier"}
The second figure, so the window is not a guess.
- 03Devices and closet
Both stay on the note the technician sees.
- 04The day already promised
The window said out loud stays on the note the company sees.
- 05One company
Pass any request. The street address shows after a claim.
Dispatch agent
Talk to Thorn
Thorn keeps the job note and tells the caller a local company will call back. Thorn does not do the it repair & support work.
Product film
IT Repair & Support on one line
How Thorn takes a it repair & support call, keeps the job note, and hands the job to one local company.
How it works
Four moves on this desk
02
Turn them into a window
Thorn holds the device count and the closet before bench time is promised.
03
Offer one company
The it repair & support request goes to one paid company inside the radius, not a list of texts.
04
They call, then they work
The caller hears a local company will call back. That company does the job. Thorn does not.
Questions on this line
What does Thorn need on a it repair & support call?
{"Hours on this it repair & support visit"} and {"After-hours multiplier"}, plus the address and the day already promised.
What does Thorn need before bench time is held?
The device count, the minutes per device, and the closet. The technician confirms the asset tags before a return window is promised.
Does Thorn do the it repair & support work?
No. Thorn records the job and says a local company will call back.
What if access is blocked?
That stop is rebooked before another job is stacked on the same window.
What is included in the $99 Lite plan?
Lite is $99 per month, 1 seat, with your own phones. Local requests start after the plan is paid. You can pass any request. The street address shows after you claim it.
Who is offered a it repair & support request?
One paid company inside the radius you set. It is not sent to several companies at once.
Which cities are listed?
The public site lists about 1,000 US cities. A paid company inside the radius is the one offered the request.
Field notes
IT Repair & Support desk
What to have ready before a it repair & support call
What to have ready before a it repair & support call. Thorn keeps both job figures on the note.
What Thorn writes before bench time
What Thorn writes before bench time. Thorn keeps both job figures on the note.
When a blocked it repair & support stop should be rebooked
When a blocked it repair & support stop should be rebooked. Thorn keeps both job figures on the note.
What the company sees before calling back
What the company sees before calling back. Thorn keeps both job figures on the note.
Promised days on a it repair & support board
Promised days on a it repair & support board. Thorn keeps both job figures on the note.
What Thorn does not do on a it repair & support job
What Thorn does not do on a it repair & support job. Thorn keeps both job figures on the note.
Passing a it repair & support request
Passing a it repair & support request. Thorn keeps both job figures on the note.
The $99 Lite plan for it repair & support companies
The $99 Lite plan for it repair & support companies. Thorn keeps both job figures on the note.
Partners
$99 Lite for it repair & support
Lite is $99 per month, 1 seat, with your own phones. Local requests start after the plan is paid. Pass any request. The street address shows after you claim it.
- One company at a time inside the radius you set.
- Your phones stay yours.
- Pass any request that is not your job.